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Frequently Asked Questions


What if i receive a damaged/defected item?

If your product is still within the 30 day replacement period, you have a valid receipt for it, and the product is deemed defective by a warranty technician, we can offer a part-for-part exchange, full exchange, or full refund through our warranty department.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Luckily for all of our customers, we offer FREE SHIPPING!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

For more information, please feel free to contact us directly.

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